JCPenney Customer Satisfaction Survey

JCPenney has announced its latest Customer Satisfaction Survey for the year 2024. Below are the latest instructions and step-by-step guide to complete the JCPenney Customer Satisfaction Survey and get eligible for the final prize.

Survey Details

Topic Details
Survey Name JCPenney Customer Satisfaction Survey
Survey URL
Survey Prize Receive a 10% off coupon
Receipt Valid 7 Days
Offer Expires 30 Days after the receipt date
Survey Limit 1 per person, per receipt

Survey Requirement

  • You need a survey receipt and a 22 access code ( you need to complete the survey within 7 days of purchase) to begin the survey.
  • Basic understanding of English or Spanish
  • A computer or smartphone with a good Internet connection.

Survey Rules

Below are the rules and requirements for the official JCPenny customer survey.

  • The survey is open to legal US residents only.
  • Purchase is necessary to enter and win.
  • You must be at least 18 to be eligible.
  • Only one survey is allowed per receipt.
  • Must complete the survey within 7 Days.
  • Only a maximum of 5 entries is eligible.
  • Limit of one prize per person.
  • No entries on behalf of third parties.
  • Prizes must be accepted as awarded.
  • No substitutions or cash redemptions will be permitted.
  • Winners will have to pay taxes.
  • Employees and their immediate family members are not allowed.

Survey Prizes

  1. Guaranteed 15% off on the next purchase from the official store
  2. $500 in JCPenney gift card. There will be a total of 12 winners.

How to Take the JCPenney Customer Satisfaction Survey

JCPenney Customer Satisfaction Survey

  1. Go to the official website link:
    Enter the access code (22 digits) from the receipt and click start when ready. Your Jcpenney receipt is valid for 7 days only.
  2. Click “Next” to give your feedback.
  3. Start answering questions about your experience according to the instructions.
  4. Rate your satisfaction with employees’ behaviour, cleanliness, store environment, products, and facilities.
  5. Answer all survey questions based on your last shopping experience.
  6. Provide your personal contact details.
  7. Click Submit to finish the survey.
  8. Now, your display will show the message – ‘Thank You’ and the offer code.
  9.  Please note down the JCPenney survey validation code on your receipt. You will receive a coupon for a 15% discount on your next purchase.


The official JCPenney Survey is designed to help the store to improve the quality of services and products offered. They also offer 15% OFF JCPenney Coupon codes to compensate for your time taking the survey.

Moreover, the www JCPenney survey also gives you a great chance to enter the Ratings and Reviews Sweepstakes. Thus, you can win $500 Sweepstakes with the ratings and reviews sweepstakes. This makes a win-win situation for both customers and the company.

We hope you have found our step-by-step guide to completing the JCPenny customer satisfaction survey useful and also earned the 15% discounted JCPenney in-store coupon and the final part. if you have faced any inconvenience during the official survey, please contact the official JCPenny customer channel for further questions or comments below.

Customer Service

  • For any purchase or general inquiry: 1 800 322 1189.
  • Credit Card assistance number: 1 800 542 0800.
  • For gift registry: 1 800 527 4438.
  • For questions related to Sephora, you can contact 1 855 808 0330.
  • Questions related to Gadgets and Appliances: 1 844 527 2775